FAQs (Frequently Asked Questions)

Will my flowers require assembly?

No, all floral arrangements and wreaths arrive fully assembled and ready for display.

 

How do I care for my flowers?

Please refer to our comprehensive guide on caring for artificial flowers and plants available on our blog.

 

How is Faux Real Florals by Yasmin different from other silk flower companies online?

Faux Real Florals by Yasmin is a woman-owned small business where each piece is individually handcrafted by Yasmin herself. We use high-quality artificial flowers and faux plants to create unique, non-mass-produced arrangements.

 

Can I return my order?

Yes, you may return your order; however, you will be responsible for the shipping costs. Please note that custom orders are non-returnable unless the product does not align with our agreed-upon specifications.

 

What if my order is damaged?

We take great care to ensure items arrive in perfect condition, and all orders are shipped with insurance. However, if you receive a damaged or defective item, please take photographs and visit our Contact Us page to report the issue.

 

My arrangement or wreath doesn't look as pictured. Should I return it?

During shipping, flowers may shift and change shape temporarily. It's simple to gently bend the stems and adjust the flower heads to achieve the desired look. One of the benefits of artificial flowers is their resilience and ease of shaping.

 

What is the policy for custom orders?

A non-refundable deposit of $50 is required for custom orders once the design is agreed upon. This deposit will be applied toward your final invoice total.

 

Do you have a physical store location?

We are an online-only retailer without a physical storefront. However, local pickup in Connecticut or New York is available upon request.

 

Are your flowers really made of silk?

While artificial flowers and plants are commonly referred to as "silk," the materials we use vary by style and include a range of high-quality fabrics, synthetics, and poly-resin materials. This allows us to create lifelike arrangements with exceptional realism.