Shipping Information and Policies
Faux Real Florals by Yasmin Shipping Policy
All items on our website are shipped from Wilton, Connecticut via USPS, UPS or Fedex.
Shipping is FREE.
Items typically ship within 5 business days. Custom orders will ship 5-10 days. If you have not received a shipping confirmation within that timeframe, please send an email to fauxrealbyyasmin@gmail.com to notify us.
Refund Policy
Faux Real Florals by Yasmin hopes that you are happy with your purchase. If for some reason, an item you receive does not meet your expectations, please send an email to fauxrealbyyasmin@gmail.com.
CUSTOM ORDERS ARE NON-REFUNDABLE.
Returns must be shipped back to our store within 14 days of receipt at buyer's expense. Items not returned within this time period will not be eligible for a refund. Items must be returned in their original condition. Shipping charges are not included in refunds.
Privacy Policy
This Privacy Policy describes how Faux Real Florals by Yasmin collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.
ContactAfter reviewing this policy, if you have additional questions, want more information about our privacy practices, or would like to make a complaint, please contact us by email at fauxrealbyyasmin@gmail.com.
Collecting Personal InformationWhen you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for any reason. In this Privacy Policy, we refer to any information about an identifiable individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why.
- Device information
- Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.
- Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels
- Disclosure for a business purpose: shared with our processor Shopify
- Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site
- Order information
- Purpose of collection: to provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
- Source of collection: collected from you.
- Disclosure for a business purpose: shared with our processor Shopify, Facebook, Instagram, and Shippo.
- Personal Information collected: name, billing address, shipping address, payment information, email address, and phone number.
We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.
ComplaintsAs noted above, if you would like to make a complaint, please contact us by email using the details provided under “Contact” above.
Last updated: 04/30/24